Refund policy

Summary of Our Policy

We accept exchanges only, except in cases where an item arrives damaged.

We have a 30-day policy for exchanges and refunds.

Return shipping fees are the responsibility of the customer, except in cases where the item arrives damaged or if there was an error in the order from My Kindness Shop.

Refunds are issued only for items that arrive damaged.

Policy

We accept exchanges only, except in cases where an item arrives damaged.

We have a 30-day exchange and refund policy, meaning you have 30 days from the date of receiving your item to request an exchange. After this period, we will not be able to assist with any exchanges.  

To be eligible for an exchange or refund, your item must be in the same condition as when you received it, unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start an exchange or refund, please contact us at mykindnessshopinfo@gmail.com. Returns must be sent to the address provided when you submit your request. The customer is responsible for the return shipping fees, except in cases where there is a mistake or damage on the part of My Kindness Shop.  

Once the exchange or refund accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We cannot offer an exchange or refund for orders placed with an incorrect shipping address provided by the customer. Please double-check that your shipping details are accurate.

You can always contact us for any exchange or refunds question at mykindnessshopinfo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure your exchange is processed is to return the item immediately after your exchange request is accepted.